flowersbyastrid.co.uk ("the Website") is owned and operated by Flowers by Astrid. This policy explains how we use the information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy as by accessing this Website you confirm to have understood and agreed to it.
What information do we collect?
We collect information about you when you:
- visit the Website, and other sites accessible from this Website.
- take part in customer surveys and questionnaires.
- contact us e.g. in writing or when you call us.
We may supplement the information we collect about you with information we receive from other sources, for example publicly available registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant information.
How do we use your information?
Collecting your personal information helps us to better understand what you need from us. We use your information to:
- manage and improve the Website.
- personalise our services to you.
- administer any account you have with us.
- understand your online behaviour, which helps us improve your experience.
- manage customer surveys and questionnaires.
Your personal information is safe with us and will never be released to other companies for their marketing purposes.
How do we use your information for Marketing and Research?
If you agree, we may contact you:
- with information about our products or services
- with offers and information about our partners' products or services
- for customer research e.g. to help us improve the services we offer
It is up to you, but if you say you don’t want to receive marketing information from us this may prevent you from receiving information that may be of interest to you.
In order to comply with the latest rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be ‘dropped’ by third parties throughout our website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
So what are cookies?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window.
Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do many different things, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Which cookies do we use on this Website?
A list of all the cookies used on this Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like on-line support ticketing cannot be provided.
These cookies collect anonymous information on the pages visited. By using this Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how our visitors use the Website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using this Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Disclosing your information
We will never disclose your information to anyone outside of Flowers by Astrid except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.
Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.
This Website contains links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Changes to our policy
This policy replaces all previous versions and is correct as of January 2014. We reserve the right to change the policy at any time.
If you have any queries relating to this policy or want to obtain a copy of the information we hold about you, then please contact us.